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Exam Code: 220-701
Exam Name: CompTIA (CompTIA A+ Essentials (2009))
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 388 Questions and Answers
Last Update: 2013-11-04

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NO.1 Which of the following protocols is used to retrieve email?
A. SFTP
B. FTP
C. SMTP
D. POP3
Answer: D

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NO.2 A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the
system and video drivers need to be upgraded. Which of the following is BEST source for theses drivers?
A. The Microsoft Windows 7 website
B. The manufacturer ¯ s w ebs it e
C. The windows Hardware Compatibility List
D. The drivers that came in the original Windows Vista Installation CD
Answer: C

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NO.3 A laptop with an external USB hard drive and an external monitor is not booting from the internal
hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be
stopping after POST. Which of the following will help troubleshoot the cause of problem?
A. Format the external USB hare drive.
B. Turn off the external monitor
C. Disconnect the external monitor
D. Remove and reset the laptop battery
Answer: C

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NO.4 On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
A. Start > Settings > Device Manager > Biometric Devices
B. Start > Computer > Devices > Biometric Devices
C. Start > Settings > Control Panel > Biometric Devices
D. Start > Programs > System Settings > Biometric Devices
Answer: C

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NO.5 Which of the following ports does an impact printer use?
A. Wi
Fi
B. PS/2
C. USB
D. LPT
Answer: D

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NO.6 Which of the following types of software protection will help mitigate any threats coming from worm and
Trojans?
A. Spam Blocker
B. Antivirus
C. Anti Spyware
D. Anti Adware
Answer: B

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NO.7 Which of the following is the MOST effective means for a technician to prevent ESD damage when
installing RAM?
A. Touching grounded metal before contacting components
B. Ensuring the AC plug has a ground post
C. Wearing a grounded wristband
D. Wearing rubber-soled shoes
Answer: C

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NO.8 Which of the following describes keeping the desk area free of trip hazards such as loose cables?
A. Network interface
B. Client Configuration
C. Cable management
D. Personal Area Network (PAN)
Answer: C

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NO.9 Which of the following will BEST conserve resources and prolong equipment life?
A. Firmware updates
B. Power Management
C. Disk Defragmenter
D. Clean with a lint-free cloth
Answer: B

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NO.10 A technician is installing a program on a Windows Vista computer and the installation fails. Which of
the following is NEXT step?
A. Reinstall Windows XP on the computer.
B. Contact the program ¯ s m anu f ac t u r e r.
C. Run the installer as an administrator.
D. Upgrade to Windows 7
Answer: C

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NO.11 Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
A. 4
B. 63
C. 64
D. 128
Answer: B

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NO.12 Which of the following printer types requires the use of toner?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Answer: C

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NO.13 Which of the following would a technician use to install a manufacturer ¯ s i m age on a no t ebook? ( Se l ec t
two)
A. Recovery CD
B. System Restore Utility
C. Access a recent data backup
D. Utilize a Recovery Agent feature
E. Factory recover partition
Answer: A,B

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NO.14 A computer in a warehouse experiences hardware faults and often requires replacement of power
supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware faults?
A. Anti-static wrist straps
B. Compressed air
C. Anti-static wipes
D. Operating system rescue disk
Answer: B

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NO.15 Which of the following processor types is manufactured by AMD?
A. Celeron
B. Athlon
C. Pentium
D. Core 2 Quad
Answer: B

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NO.16 Which of the following Network cables would a technician find on RJ-45 connector?
A. UTP
B. Coaxial
C. USB
D. Fiber
Answer: A

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NO.17 Which of the following is LAST step of troubleshooting theory?
A. Establish a plan of action to restore the problem and implement the solution.
B. Verify full system functionality and if applicable implement preventative measures.
C. Document findings, actions, and outcomes.
D. Question the user and identify user charges.
Answer: C

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NO.18 An end user is having problems printing from an application. The technician attempts to send a test
page to printer. Which of the following BEST explains the reason the technician used a test page to
trouble shoot the issue.?
A. It clears the print queue and resets the printer memory.
B. It allows the technician to see the quality of the printer output.
C. The output of the test page allows the technician to initiate diagnostic routines on the printer.
D. It verifies connectivity and eliminates possible application problems.
Answer: D

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NO.19 A user made a change to their windows XP system that caused problems. The technician wants to
restore the system on previous state. The technician cannot find the previous restore point. Which of the
following is problem?
A. The technician is not in administrator mode.
B. System restore is turned off.
C. System 32 folder has been removed.
D. System restore is not supported on the OS version.
Answer: B

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NO.20 Which of the following functions can be performed by using the msconfig command?
A. Update the product key information for the Microsoft OS.
B. Prevent specific programs from beginning at the system startup.
C. Find specific information about the system hardware configuration.
D. Configure the boot order of the system hardware devices.
Answer: B

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Exam Name: CompTIA (CompTIA A+ Practical Application (2009 Edition))

Exam Code: 220-701

Exam Name: CompTIA (CompTIA A+ Essentials (2009))

Exam Code: PK1-003

Exam Name: CompTIA (CompTIA Project+ Beta Exam)

Exam Code: PD0-001

Exam Name: CompTIA (CompTIA PDI+ Beta Exam)

Exam Code: SY0-101

Exam Name: CompTIA (SECURITY+ CERTIFICATION)

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Exam Name: CompTIA (CompTIA PDI+ Beta Exam)

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NO.1 A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the
possibility of another device on the network having the same IP address. The technician should:
A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.
Answer: A

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NO.2 In which of the following sections of an MFP would a technician find a Xenon Lamp?
A.The paper feed section
B.The fuser section
C.The scanner section
D.The transfer section
Answer: C

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NO.3 Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D

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NO.4 A polygon mirror is part of which of the following assemblies?
A.Laser unit
B.Developer unit
C.Charge assembly
D.Fuser assembly
Answer: A

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NO.5 A customer has installed a new computer on their network. They can print to the printer but the option
for duplex printing is not available. All other computers have the option. Which of the following is the
cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D

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NO.6 Which of the following components is part of the ink dispersion system?
A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly
Answer: A

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NO.7 Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
C.Writes the latent image on the photoconductor
D.Cleans the photoconductor
Answer: A

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NO.8 Which of the following is the purpose of a torque limiter in a roller?
A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.
Answer: B

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NO.9 An encoder sensor typically detects:
A.paper position.
B.shaft rotation.
C.magnetic flux.
D.laser beam strength.
Answer: B

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NO.10 Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
C.Yellow
D.Black
Answer: B

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NO.11 A customer is concerned about excessive media jamming in their device. Which of the following is the
FIRST thing a technician should check?
A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data
Answer: D

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NO.12 During the photoconductor preparation step, residual charge can be removed by which of the
following? (Select TWO).
A.Pressure
B.Oil
C.Light
D.Gravity
E.Electrical Charge
Answer: CE

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NO.13 Which of the following stages in the laser print process attracts toner to the latent image on the
photoconductor?
A.Writing
B.Fusing
C.Development
D.Transfer
Answer: C

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NO.14 The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the
corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine.
Which of the following should a technician recommend?
A.Clean the scanner glass on the distant machine.
B.Clean the scanner glass on the local machine.
C.Clean the printer head on the local machine.
D.Call the telephone company to increase the line signal level.
Answer: A

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NO.15 How many CCDs are located in a single pass duplex ADF?
A.One
B.2
C.3
D.4
Answer: B

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NO.16 When is it advisable to dump the waste toner from a technicians service vacuum?
A.When it is full.
B.It is not recommended.
C.Before performing preventative maintenance.
D.After each call.
Answer: B

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NO.17 Which of the following is a reason black toner is used in color printers?
A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.
Answer: C

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NO.18 Which of the following would be the BEST process for the technician to follow when beginning to
diagnose a unit at a customers site?
A.Check the printers error log, and then inform the primary user what the issue is.
B.Go directly to the printer and investigate any issues that are found.
C.Investigate the printers status, then ask the primary user to write down what they think is wrong.
D.Gather information from the primary user, and then evaluate the printers condition.
Answer: D

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NO.19 The polygon mirror is located in which of the following components?
A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit
Answer: D

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NO.20 The proper safety guidelines for handling any device specific consumables can be found in which of
the following documentation?
A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog
Answer: A

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NO.1 A technician is installing a program on a Windows Vista computer and the installation fails. Which of
the following is NEXT step?
A. Reinstall Windows XP on the computer.
B. Contact the program ¯ s m anu f ac t u r e r.
C. Run the installer as an administrator.
D. Upgrade to Windows 7
Answer: C

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NO.2 Which of the following processor types is manufactured by AMD?
A. Celeron
B. Athlon
C. Pentium
D. Core 2 Quad
Answer: B

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NO.3 A user made a change to their windows XP system that caused problems. The technician wants to
restore the system on previous state. The technician cannot find the previous restore point. Which of the
following is problem?
A. The technician is not in administrator mode.
B. System restore is turned off.
C. System 32 folder has been removed.
D. System restore is not supported on the OS version.
Answer: B

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NO.4 On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
A. Start > Settings > Device Manager > Biometric Devices
B. Start > Computer > Devices > Biometric Devices
C. Start > Settings > Control Panel > Biometric Devices
D. Start > Programs > System Settings > Biometric Devices
Answer: C

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NO.5 Which of the following Network cables would a technician find on RJ-45 connector?
A. UTP
B. Coaxial
C. USB
D. Fiber
Answer: A

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NO.6 Which of the following ports does an impact printer use?
A. Wi
Fi
B. PS/2
C. USB
D. LPT
Answer: D

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NO.7 Which of the following will BEST conserve resources and prolong equipment life?
A. Firmware updates
B. Power Management
C. Disk Defragmenter
D. Clean with a lint-free cloth
Answer: B

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NO.8 Which of the following functions can be performed by using the msconfig command?
A. Update the product key information for the Microsoft OS.
B. Prevent specific programs from beginning at the system startup.
C. Find specific information about the system hardware configuration.
D. Configure the boot order of the system hardware devices.
Answer: B

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NO.9 Which of the following is the MOST effective means for a technician to prevent ESD damage when
installing RAM?
A. Touching grounded metal before contacting components
B. Ensuring the AC plug has a ground post
C. Wearing a grounded wristband
D. Wearing rubber-soled shoes
Answer: C

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NO.10 Which of the following is LAST step of troubleshooting theory?
A. Establish a plan of action to restore the problem and implement the solution.
B. Verify full system functionality and if applicable implement preventative measures.
C. Document findings, actions, and outcomes.
D. Question the user and identify user charges.
Answer: C

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NO.11 Which of the following would a technician use to install a manufacturer ¯ s i m age on a no t ebook? ( Se l ec t
two)
A. Recovery CD
B. System Restore Utility
C. Access a recent data backup
D. Utilize a Recovery Agent feature
E. Factory recover partition
Answer: A,B

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NO.12 A laptop with an external USB hard drive and an external monitor is not booting from the internal
hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be
stopping after POST. Which of the following will help troubleshoot the cause of problem?
A. Format the external USB hare drive.
B. Turn off the external monitor
C. Disconnect the external monitor
D. Remove and reset the laptop battery
Answer: C

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NO.13 Which of the following types of software protection will help mitigate any threats coming from worm and
Trojans?
A. Spam Blocker
B. Antivirus
C. Anti Spyware
D. Anti Adware
Answer: B

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NO.14 A computer in a warehouse experiences hardware faults and often requires replacement of power
supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware faults?
A. Anti-static wrist straps
B. Compressed air
C. Anti-static wipes
D. Operating system rescue disk
Answer: B

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NO.15 An end user is having problems printing from an application. The technician attempts to send a test
page to printer. Which of the following BEST explains the reason the technician used a test page to
trouble shoot the issue.?
A. It clears the print queue and resets the printer memory.
B. It allows the technician to see the quality of the printer output.
C. The output of the test page allows the technician to initiate diagnostic routines on the printer.
D. It verifies connectivity and eliminates possible application problems.
Answer: D

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NO.16 Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
A. 4
B. 63
C. 64
D. 128
Answer: B

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NO.17 Which of the following printer types requires the use of toner?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Answer: C

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NO.18 Which of the following describes keeping the desk area free of trip hazards such as loose cables?
A. Network interface
B. Client Configuration
C. Cable management
D. Personal Area Network (PAN)
Answer: C

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NO.19 A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the
system and video drivers need to be upgraded. Which of the following is BEST source for theses drivers?
A. The Microsoft Windows 7 website
B. The manufacturer ¯ s w ebs it e
C. The windows Hardware Compatibility List
D. The drivers that came in the original Windows Vista Installation CD
Answer: C

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NO.20 Which of the following protocols is used to retrieve email?
A. SFTP
B. FTP
C. SMTP
D. POP3
Answer: D

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