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試験番号：3101問題集
試験科目：Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
最近更新時間：2014-04-10
問題と解答：全104問
100％の返金保証。1年間の無料アップデート。

購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.jpexam.com/3101_exam.html

NO.1 You need to create a now mailbox so that subscriber can send priority mail messages and file
attachments using Internet Messaging.
How do you enable a subscriber to send priority mail messages and file attachments using internet
Messaging from the Messaging/ Administration > Subscriber Management COS Sections >
PERMISSIONS > menu?
A. Type = none Priority Messages = yes MCAPI Message Transfer = yes, MCAPI Access = yes
B. Type = call-answer,
Priority Messages
yes
MCAPI Message Transfer
no,
MCAPI Access = yes
C. Type - none.
Priority Messages = no,
MCAPI Message transfer = yes,
MCAPI Access = yes
D. Type = call-answer
Priority Messages = yes,
MCAPI message transfer = yes,
MCAPI Access = no
Answer: A

Avaya認定証   3101   3101問題集   3101問題集

NO.2 An IP telephone is registered and has dial tone, but Telephones In the same work area work properly.
What Is the likely source of the problem?
A. Faulty gateway port
B. Incorrect dial plan
C. Station administration
D. Trunk group administrator
Answer: C

Avaya問題集   3101認定資格   3101   3101練習問題

NO.3 A user is a new employee of ABC Co. and their manager supplies them with 9600 desktop IP telephone
and login information and tells the user to plug the cord into the jack near their desk. The user plugs in the
telephone, lifts the handset, but there is no dial tone and call cannot be made.
What should the user do? (Choose two)
A. Unplug the telephone and plug it back again.
B. returns the telephone because it is defective
C. Wait for the prompt for the extension number and password
D. Plug the telephone into another jack.
Answer: A,D

Avaya   3101   3101認定証   3101   3101認定証

NO.4 Which two types of violations does the Communication Manager Security Violation Notification (SVN)
feature monitor and report? (Choose two.)
A. Media gateway login violations
B. System Management Interface (SMI) login violations
C. Trunk access code (TAC. violations
D. Station security code violations
E. Remote access barrier code violations
Answer: B,E

Avaya問題集   3101   3101

NO.5 In Which three places can you look up the branch gateway firmware version? (Choose three)
A. tem Management Interface (SMI)
B. GUI Device Manage
C. System Access Terminal (SAT)
D. Gateway command line
E. Linux command line
Answer: C,D,E

Avaya問題集   3101   3101   3101

NO.6 Which update methods would you use to perform a media gateway firmware update? .
A. SAT with the Utility Server
B. Branch Gateway CLI with the Utility Server
C. Communication Manager SMI and HTTP
D. Branch Gateway CLI with TFTP server
E. Branch Gateway CLI with a HTTP server
Answer: D

Avaya   3101過去問   3101認定資格   3101問題集

NO.7 Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during the
"System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
Answer: C

Avaya練習問題   3101認定資格   3101   3101認証試験   3101

NO.8 A subscriber is not able to receive new messages. The voice messaging administrator checks the
system and notices a large number of threshold exceptions for the subscriber. The administrator needs to
resolve the threshold warnings and enable the subscriber s mailbox to receive new message without
affecting existing messages.
What would you recommend to the voice messaging administrator?
A. Log into the system using Profile 18 and Increase the mailbox space on the Subscriber or COS.
B. Log into the system using Profile 18 and decrease the message retention time on the Subscribersor
COS screens.
C. Log Into the system using Profile 19 and increase the message retention time on the Subscribers or
COS screens.
D. Log into the system using profile 19 and decrease the message retention time on the Subscriber or
COS screens.
Answer: A

Avaya参考書   3101   3101   3101参考書   3101問題集

NO.9 In addition to consulting Avaya Aura Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what other
information source helps interpret these alarms l
A. Status Summary page (SMI)
B. SAT: display alarms comma
C. Server manufacture s maintenance documentation
D. SAT: display events command
Answer: D

Avaya問題集   3101参考書   3101参考書   3101練習問題   3101参考書

NO.10 A number of LSPs have taken over due to a network failure or a defective server, where the course is
undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
A. Automatically, after the system clock reset
B. Automatically, after the next savetranslation command
C. Automatically, based on call volumes or schedule
D. Only after incorrect administration is connected
E. On-demand (forced. fallback
Answer: C,E

Avaya認証試験   3101   3101

NO.11 Which command can you use to troubleshoot port network routing/tracing problems to devices greater
than six hops away?
A. tracert
B. trace-rout
C. List trace
D. /user/sbin/tracepath6
Answer: B

Avaya   3101   3101   3101   3101参考書

NO.12 Which two switching processes work together in an external call process setup? (Choose two)
A. Hunt group
B. Pickup group
C. Trunk group
D. signaling group
E. Abbreviated dialing group
Answer: C,D

Avaya   3101   3101   3101練習問題   3101問題集

NO.13 Which two SAT commands are useful in monitoring overall system performance

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試験番号：3101問題集
試験科目：Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
最近更新時間：2014-01-02
問題と解答：全104問
100％の返金保証。1年間の無料アップデート。

購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.jpexam.com/3101_exam.html

NO.1 An IP telephone is registered and has dial tone, but Telephones In the same work area work properly.
What Is the likely source of the problem?
A. Faulty gateway port
B. Incorrect dial plan
C. Station administration
D. Trunk group administrator
Answer: C

Avaya   3101   3101   3101

NO.2 Which two SAT based tools are helpful in diagnosing call setup sequences and processor two.?
A. List trace station/tac/ras command
B. Status media processor hoard
C. mst (Message Sequence Tracecommand
D. status processor -ip-inter face
E. List measurements clan/dsl/a
Answer: A

Avaya参考書   3101   3101認定証   3101

NO.3 Which update methods would you use to perform a media gateway firmware update? .
A. SAT with the Utility Server
B. Branch Gateway CLI with the Utility Server
C. Communication Manager SMI and HTTP
D. Branch Gateway CLI with TFTP server
E. Branch Gateway CLI with a HTTP server
Answer: D

Avaya   3101   3101参考書   3101認定資格   3101認定試験

NO.4 Which two types of violations does the Communication Manager Security Violation Notification (SVN)
feature monitor and report? (Choose two.)
A. Media gateway login violations
B. System Management Interface (SMI) login violations
C. Trunk access code (TAC. violations
D. Station security code violations
E. Remote access barrier code violations
Answer: B,E

Avaya認定試験   3101参考書   3101   3101参考書

NO.5 A number of LSPs have taken over due to a network failure or a defective server, where the course is
undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
A. Automatically, after the system clock reset
B. Automatically, after the next savetranslation command
C. Automatically, based on call volumes or schedule
D. Only after incorrect administration is connected
E. On-demand (forced. fallback
Answer: C,E

Avaya問題集   3101過去問   3101参考書   3101

NO.6 A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.
Which logs would you check to see who logins into the mailbox and message status A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Answer: A

Avaya   3101   3101問題集   3101過去問

NO.7 A subscriber is connected to the server through a LAN session and accesses the subscriber mailbox
using an email client but is not able to download message on the client computer.
A. Trusted Server Access = yes
B. Trusted Server Access = no
C. MCAPI Message Transfer = yes
D. MCAPI Message Transfer - no
E. MCAPI Access = yes
Answer: A,C

Avaya   3101練習問題   3101   3101   3101

NO.8 Which command can you use to troubleshoot port network routing/tracing problems to devices greater
than six hops away?
A. tracert
B. trace-rout
C. List trace
D. /user/sbin/tracepath6
Answer: B

Avaya問題集   3101認定資格   3101認定資格   3101

NO.9 Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during the
"System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
Answer: C

Avaya   3101   3101練習問題

NO.10 Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?
A. update_info
B. update_display
C. update_show
D. update_manage
Answer: A

Avaya練習問題   3101認定試験   3101認定資格   3101参考書

NO.11 You need to create a now mailbox so that subscriber can send priority mail messages and file
attachments using Internet Messaging.
How do you enable a subscriber to send priority mail messages and file attachments using internet
Messaging from the Messaging/ Administration > Subscriber Management COS Sections >
PERMISSIONS > menu?
A. Type = none Priority Messages = yes MCAPI Message Transfer = yes, MCAPI Access = yes
B. Type = call-answer,
Priority Messages
yes
MCAPI Message Transfer
no,
MCAPI Access = yes
C. Type - none.
Priority Messages = no,
MCAPI Message transfer = yes,
MCAPI Access = yes
D. Type = call-answer
Priority Messages = yes,
MCAPI message transfer = yes,
MCAPI Access = no
Answer: A

Avaya   3101認定試験   3101   3101

NO.12 In which failover scenario is the Alternate Gatekeeper List used?
A. H.323 endpoints that have lost connection to the gatekeeper
B. H.248 gateways that have lost connection to the server
C. H.323 endpoints that have lost connection to the IPSI
D. IPSIs that have lost connection to the server
Answer: A

Avaya練習問題   3101参考書   3101   3101問題集   3101

NO.13 Which two SAT commands are useful in monitoring overall system performance

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Exam Code: 3101
Exam Name: Avaya (Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam)
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Total Q&A: 104 Questions and Answers
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NO.1 Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?
A. update_info
B. update_display
C. update_show
D. update_manage
Answer: A

Avaya   3101   3101 certification training   3101 demo

NO.2 Which two types of violations does the Communication Manager Security Violation Notification (SVN)
feature monitor and report? (Choose two.)
A. Media gateway login violations
B. System Management Interface (SMI) login violations
C. Trunk access code (TAC. violations
D. Station security code violations
E. Remote access barrier code violations
Answer: B,E

Avaya   3101   3101   3101 exam prep   3101 exam prep

NO.3 An IP telephone is registered and has dial tone, but Telephones In the same work area work properly.
What Is the likely source of the problem?
A. Faulty gateway port
B. Incorrect dial plan
C. Station administration
D. Trunk group administrator
Answer: C

Avaya test   3101 exam simulations   3101   3101 certification

NO.4 In addition to consulting Avaya Aura Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what other
information source helps interpret these alarms l
A. Status Summary page (SMI)
B. SAT: display alarms comma
C. Server manufacture s maintenance documentation
D. SAT: display events command
Answer: D

Avaya   3101   3101 test answers

NO.5 In Which three places can you look up the branch gateway firmware version? (Choose three)
A. tem Management Interface (SMI)
B. GUI Device Manage
C. System Access Terminal (SAT)
D. Gateway command line
E. Linux command line
Answer: C,D,E

Avaya   3101 test answers   3101

NO.6 A user is a new employee of ABC Co. and their manager supplies them with 9600 desktop IP telephone
and login information and tells the user to plug the cord into the jack near their desk. The user plugs in the
telephone, lifts the handset, but there is no dial tone and call cannot be made.
What should the user do? (Choose two)
A. Unplug the telephone and plug it back again.
B. returns the telephone because it is defective
C. Wait for the prompt for the extension number and password
D. Plug the telephone into another jack.
Answer: A,D

Avaya   3101 certification training   3101 original questions   3101 demo   3101 certification   3101

NO.7 Which two SAT based tools are helpful in diagnosing call setup sequences and processor two.?
A. List trace station/tac/ras command
B. Status media processor hoard
C. mst (Message Sequence Tracecommand
D. status processor -ip-inter face
E. List measurements clan/dsl/a
Answer: A

Avaya   3101 test questions   3101 test questions   3101 exam dumps

NO.8 Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?
A. Set up the broadcast mailbox to automatically turn on message notification.
B. Change the subscriber broadcast permissions to "Both".
C. Change the system administration screen so that the broadcast message is delivered during the
"System Prime Time".
D. Have the user turn on message notification when the y creates the broadcast message.
Answer: C

Avaya   3101 certification   3101   3101 exam simulations   3101 original questions

NO.9 A subscriber is connected to the server through a LAN session and accesses the subscriber mailbox
using an email client but is not able to download message on the client computer.
A. Trusted Server Access = yes
B. Trusted Server Access = no
C. MCAPI Message Transfer = yes
D. MCAPI Message Transfer - no
E. MCAPI Access = yes
Answer: A,C

Avaya   3101   3101 questions   3101 demo

NO.10 A number of LSPs have taken over due to a network failure or a defective server, where the course is
undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)
A. Automatically, after the system clock reset
B. Automatically, after the next savetranslation command
C. Automatically, based on call volumes or schedule
D. Only after incorrect administration is connected
E. On-demand (forced. fallback
Answer: C,E

Avaya   3101   3101 test answers   3101   3101

NO.11 A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.
Which logs would you check to see who logins into the mailbox and message status A. Administrators Log
B. Subscriber Log
C. Mailbox Log
D. Activity Log
Answer: A

Avaya   3101   3101 pdf   3101 dumps   3101

NO.12 Which two SAT commands are useful in monitoring overall system performance

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Exam Code: 3304

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NO.1 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

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NO.2 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

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NO.3 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

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NO.4 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

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NO.5 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

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NO.6 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

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NO.7 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

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NO.8 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

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NO.9 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

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NO.10 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

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