HDIのHD0-400認証試験はIT業界にとても重要な地位があることがみんなが、たやすくその証本をとることはではありません。いまの市場にとてもよい問題集が探すことは難しいです。JPexamは認定で優秀なIT資料のウエブサイトで、ここでHDI HD0-400認定試験の先輩の経験と暦年の試験の材料を見つけることができるとともに部分の最新の試験の題目と詳しい回答を無料にダウンロードこともできますよ。
JPexamが提供した対応性の訓練問題をテストにして初めてHDIのHD0-400認定試験に参加する受験者の最もよいな選択でございます。真実試験問題が似てるのを確保することができて一回合格するのは目標にしています。もし試験に失敗したら、弊社が全額で返金いたします。
なぜ受験生はほとんどJPexamを選んだのですか。JPexamは実践の検査に合格したもので、JPexamの広がりがみんなに大きな利便性と適用性をもたらしたからです。JPexamが提供したHDIのHD0-400試験資料はみんなに知られているものですから、試験に受かる自信がないあなたはJPexamのHDIのHD0-400試験トレーニング資料を利用しなければならないですよ。JPexamを利用したら、あなたはぜひ自信に満ちているようになり、これこそは試験の準備をするということを感じます。
今の多くのIT者が参加している試験に、HDIのHD0-400認定試験がとても人気がある一つとして、合格するために豊富な知識と経験が必要です。HDIのHD0-400認定試験に準備する練習ツールや訓練機関に通学しなればまりませんでしょう。JPexamは君のもっともよい選択ですよ。多くIT者になりたい方にHDIのHD0-400認定試験に関する問題集を準備しております。君に短い時間に大量のITの専門知識を補充させています。
JPexam HDIのHD0-400試験問題集は実践の検査に合格しますから、広い研究と実際を基づいている経験を提供できます。JPexamはIT領域の10年以上の認定経験を持っていますから、問題と解答に含まれています。HD0-400試験に準備するためにインターネットで色々なトレーニングツールを見つけることができますが、JPexam のHD0-400試験資料は最も良いトレーニング資料です。、弊社は最全面的な認証試験問題と解答を提供するだけでまく、一年間の無料更新サービスも提供いたします。
試験番号：HD0-400問題集
試験科目：HDI Qualified Customer Support Specialist
最近更新時間：2014-04-12
問題と解答：全120問
100％の返金保証。1年間の無料アップデート。
IT業界の中でたくさんの野心的な専門家がいって、IT業界の中でより一層頂上まで一歩更に近く立ちたくてHDIのHD0-400試験に参加して認可を得たくて、HDI のHD0-400試験が難度の高いので合格率も比較的低いです。HDIのHD0-400試験を申し込むのは賢明な選択で今のは競争の激しいIT業界では、絶えず自分を高めるべきです。しかし多くの選択肢があるので君はきっと悩んでいましょう。
JPexamのIT専門家たちは彼らの豊富な知識と経験を活かして最新の短期で成果を取るトレーニング方法を研究しました。このトレーニング方法は受験生の皆さんに短い時間で予期の成果を取らせます。特に仕事しながら勉強している受験生たちにとって不可欠なツールです。JPexamトレーニング資料を選んだら、あなたは自分の夢を実現できます。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.jpexam.com/HD0-400_exam.html
NO.1 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B
HDI参考書 HD0-400 HD0-400参考書
NO.2 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C
HDI過去問 HD0-400問題集 HD0-400 HD0-400 HD0-400 HD0-400認証試験
NO.3 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D
HDI HD0-400認証試験 HD0-400
NO.4 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
HDI練習問題 HD0-400過去問 HD0-400練習問題 HD0-400認定試験
NO.5 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B
HDI HD0-400 HD0-400 HD0-400 HD0-400練習問題 HD0-400認証試験
NO.6 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C
HDI認証試験 HD0-400認証試験 HD0-400 HD0-400 HD0-400問題集
NO.7 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A
HDI過去問 HD0-400 HD0-400 HD0-400 HD0-400
NO.8 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B
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NO.9 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A
HDI HD0-400認定証 HD0-400
NO.10 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B
HDI HD0-400 HD0-400問題集 HD0-400参考書
NO.11 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C
HDI HD0-400 HD0-400認定試験 HD0-400参考書 HD0-400
NO.12 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C
HDI参考書 HD0-400 HD0-400 HD0-400参考書 HD0-400認定資格 HD0-400
NO.13 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B
HDI問題集 HD0-400 HD0-400 HD0-400
NO.14 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D
HDI認証試験 HD0-400 HD0-400 HD0-400認定証 HD0-400認定試験
NO.15 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D
HDI HD0-400 HD0-400 HD0-400 HD0-400 HD0-400
NO.16 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C
HDI認証試験 HD0-400認定試験 HD0-400練習問題 HD0-400参考書
NO.17 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D
HDI問題集 HD0-400認定試験 HD0-400 HD0-400 HD0-400
NO.18 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B
HDI HD0-400 HD0-400 HD0-400 HD0-400
NO.19 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A
HDI過去問 HD0-400参考書 HD0-400 HD0-400練習問題 HD0-400認定資格
NO.20 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B
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JPexamは最新のJN0-690問題集と高品質の000-N38問題と回答を提供します。JPexamの648-375 VCEテストエンジンとC_TADM51_70試験ガイドはあなたが一回で試験に合格するのを助けることができます。高品質のHP2-N37 PDFトレーニング教材は、あなたがより迅速かつ簡単に試験に合格することを100％保証します。試験に合格して認証資格を取るのはそのような簡単なことです。
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